Protecting Your Information Is Our Responsibility
This policy contains a full description of how your personal information is collected, used, and kept secure on the bd365 platform.
Introduction & Overview
bd365 is a trusted online casino and betting platform committed to ensuring a safe and enjoyable gaming experience for users in Bangladesh. We believe that your privacy is a fundamental right, and the proper protection of your personal information is our highest priority.
This Privacy Policy ("Policy") applies to bd365's website, mobile application, and all related digital services. It describes what types of information are collected, why they are collected, how they are used, with whom they may be shared, and what steps we take to protect your information.
By using bd365's services, you will be considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services. For any questions, please contact our support team.
This Policy may be updated from time to time. The date of the most recent change will be noted at the top of this page. For important changes, we will notify you via your registered email or through the platform.
What Information We Collect
bd365 collects various types of information to operate and improve its services. This information may be collected directly from you, or automatically while you use our platform.
Personally Identifiable Information
During account registration and identity verification, we may collect the following information:
- Full name (in Bengali and/or English)
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- Mobile number
- National ID (NID) or passport details (when identity verification is required)
- Username and password
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket, Upay mobile banking numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical & Usage Information
The following may be collected automatically when you use our platform:
- IP address and geographic location (at the country level)
- Browser and operating system type
- Device identity (Device ID)
- Pages visited and click activity
- Session duration and login/logout times
- Information obtained from cookies and similar tracking technologies
Gaming Activity Information
To manage your gaming experience:
- Game history and results
- Betting patterns and amounts
- Bonus and promotional offer usage details
- VIP level and points balance
Purpose of Information Use
bd365 uses collected information only for specific and legitimate purposes. We do not use your information for irrelevant or unnecessary purposes under any circumstances.
Service Operation & Improvement
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions
- Providing gaming services and technical support
- Improving platform functionality and usability
- Identifying and resolving technical issues
Security & Fraud Prevention
- Identity verification and age confirmation (21+)
- Preventing unauthorized access and fraudulent activity
- Maintaining anti-money laundering (AML) compliance
- Ensuring account security
- Detecting multiple accounts
Communication & Support
- Sending important account-related notifications
- Transaction confirmation messages
- Providing 24/7 live chat and email support
- Information and support related to responsible gaming
Analytics & Improvement
- Data analysis to understand user experience and preferences
- Guidance for developing new games and features
- Evaluating overall platform performance
Information Sharing & Disclosure
bd365 never sells or rents your personal information to third parties. However, in certain circumstances we may share information with the following parties:
Service Providers
Trusted third parties that assist in operating our business — such as payment processors, technology infrastructure providers, and cybersecurity services. These organizations process information only according to our instructions and are bound by confidentiality agreements.
Payment Partners
Transaction-related information necessary for processing bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant financial institutions. This sharing of information is strictly limited to the purpose of completing transactions.
Legal Requirements
We may be required to disclose information to comply with court orders, government directives, or applicable laws. Even in these cases, we always aim to provide only the minimum information necessary.
Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new authority. In such situations, we will notify you in advance and ensure that the standards of this Policy are maintained.
Important: Beyond what is stated above, bd365 does not sell, rent, or transfer your personal information to third parties for commercial purposes under any circumstances.
Cookies & Tracking Technologies
bd365 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and fraud prevention. Disabling them will prevent the service from working properly.
Functional Cookies
These cookies are used to remember your preferences and settings — such as language preference and display settings. They ensure your personalized experience.
Analytics Cookies
Analytics cookies are used to understand platform usage patterns and to help improve services. This information is generally statistical and cannot be used to identify individual users.
Cookie Controls
You can manage cookies through your browser settings. However, disabling certain cookies may prevent some platform features from working properly. Essential cookies remain active at all times for secure service.
Data Security Measures
bd365 follows industry-leading technologies and practices to keep your information secure. Our security framework is multi-layered, protecting your data against unauthorized access, modification, or deletion.
Encryption
All communication between you and our servers is secured by SSL (Secure Sockets Layer) encryption. Stored sensitive data — particularly financial and identity-related information — is encrypted using advanced encryption algorithms.
Access Controls
Access to your information is granted only to staff members who require it for their work. Strict role-based access controls, multi-factor authentication, and regular access reviews are enforced.
Data Storage & Backup
Your information is stored on secure servers and backed up regularly. Our infrastructure is designed for high availability and disaster recovery.
Monitoring & Surveillance
Our systems are monitored 24/7 to detect any unusual activity or security threats. Automated alert systems and a skilled security team are always on standby.
Note: No method on the internet is 100% secure. However, bd365 applies the highest industry-standard measures to protect your information. If you notice any suspicious activity related to security, please notify our support team immediately.
Data Retention Period
bd365 retains your personal information only for as long as necessary — based on legal obligations, business needs, and the consent provided.
- Account Information: Retained while the account is active and for the applicable legal period after it is closed.
- Financial Transaction Records: Retained for the period required under applicable financial regulations.
- Gaming History: Retained for the period necessary for dispute resolution and security purposes.
- Logs & Technical Data: Retained for a defined period as required for security analysis.
- Communication Records: Retained to improve support quality and for dispute resolution.
Once the defined retention period ends, information is securely deleted or anonymized so that the individual concerned can no longer be identified.
Your Privacy Rights
bd365 believes every user should have full control over their own information. Your rights are described below:
Right to Access
You may request to view the information bd365 holds about you and to receive a copy at any time. We will fulfill this request as promptly as possible.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request a correction. We will update the information to be accurate as soon as possible.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing purposes. We will consider such requests with due respect.
Right to Data Portability
You may request to receive your information in a structured, machine-readable format.
To exercise these rights, contact our support team at [email protected] or via live chat.
Minor Protection Policy
bd365 is exclusively for adults — only for those aged 21 or above. We do not collect or process the information of any person under the age of 21.
We verify age during registration, and if proof of being under 21 is found, the account is immediately closed and the associated information is securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Third-Party Links and Services
The bd365 platform may sometimes have connections with third-party game providers or payment gateways. These third parties have their own privacy policies and operate them independently.
bd365 is not responsible for the privacy practices of these third-party websites or services. We recommend that you carefully read their privacy policy before using any third-party service.
Our game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, are governed by their own data policies. bd365 is only responsible for data protection within its own platform.
Policy Changes and Updates
bd365 may update this privacy policy from time to time in line with changes to its services, technology, and relevant laws.
For significant changes, we will:
- Send a notification to your registered email address
- Display a prominent notice on the platform
- Clearly state the effective date of the changes
Continued use of the platform after an update will be taken as your agreement to the new policy. If you do not agree to the new policy, please contact our support team to close your account.
The date of the latest update will always be displayed at the top of this page.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The bd365 support team is available 24/7 in both Bengali and English.
Contact us by email:
You can also get support through live chat on our bd365 Casino page.